Jira Service Management

{"xsrfToken":"90eb7aef71e6464e98957827368d03539fd75c7b_lout","branding":{"id":"3","key":"helpdesk","name":"CAM:IDE Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#4f75d1","headerLinkHoverBGColor":"#4f75d1","headerBadgeColor":"#4f75d1"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/41530ee7-6384-466c-bcdb-2a01fcefcb34/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjQ4NTE3Mi00ZWQ0LTRkMTEtOTcyMi1mNmI5ZDg2MjA2NjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQxNTMwZWU3LTYzODQtNDY2Yy1iY2RiLTJhMDFmY2VmY2IzNCI6WyJyZWFkIl19LCJleHAiOjE3NDM2NjUzMTQsIm5iZiI6MTc0MzY2NDcxNH0.pL3T3bZ6-WkJZLRTrKdvvA3hzoSUgGhFy5KvUbvk6HI&client=0b485172-4ed4-4d11-9722-f6b9d8620666&mode=fit","logoId":"41530ee7-6384-466c-bcdb-2a01fcefcb34","isLogoAvailable":true,"helpCenterTitle":"Welcome to the NEW CAMIDE HelpDesk","sharedPortalName":"CAMIDE HelpDesk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the NEW CAMIDE HelpDesk","sharedPortalName":"CAMIDE HelpDesk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/66bbd464-f713-4f55-bca3-379e872785fa/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjQ4NTE3Mi00ZWQ0LTRkMTEtOTcyMi1mNmI5ZDg2MjA2NjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY2YmJkNDY0LWY3MTMtNGY1NS1iY2EzLTM3OWU4NzI3ODVmYSI6WyJyZWFkIl19LCJleHAiOjE3NDM2NjUzMTQsIm5iZiI6MTc0MzY2NDcxNH0.OsiUH7SzJo6DojnBcIVGU9i-sc22g89Mj82qmbSFVYc&client=0b485172-4ed4-4d11-9722-f6b9d8620666&height=300&mode=fit","bannerMediaApiFileId":"66bbd464-f713-4f55-bca3-379e872785fa","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"helpdesk","projectId":10003,"serviceDeskId":3,"name":"CAM:IDE Helpdesk","description":"\uD83D\uDC81 Please select one of the options below","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"24","name":"Anything else","descriptionHtml":"Please provide the project name or PID if available, alongside your CRSid.","callToAction":"Anything else","introHtml":"Get assistance for Redcap","icon":10573,"iconUrl":"https://helpdesk.camide.cam.ac.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[9],"key":""},{"id":"12","name":"General support","descriptionHtml":"","callToAction":"General support","introHtml":"Get assistance for general problems and questions","icon":10541,"iconUrl":"https://helpdesk.camide.cam.ac.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[10],"key":""},{"id":"28","name":"General support (CenCom)","descriptionHtml":"","callToAction":"General support (CenCom)","introHtml":"Get assistance for our CenCom platform","icon":10578,"iconUrl":"https://helpdesk.camide.cam.ac.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[12],"key":""},{"id":"27","name":"General support (DAP)","descriptionHtml":"","callToAction":"General support (DAP)","introHtml":"Get assistance for our Data Access Portal","icon":10577,"iconUrl":"https://helpdesk.camide.cam.ac.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[13],"key":""},{"id":"29","name":"General support (OAT)","descriptionHtml":"Please provide the name of the assessment and a brief description of the issue","callToAction":"General support (OAT)","introHtml":"Get assistance with the Online Assessment","icon":10580,"iconUrl":"https://helpdesk.camide.cam.ac.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","groups":[17],"key":""},{"id":"33","name":"General support (WBIC/WRAC)","descriptionHtml":"","callToAction":"General support (WBIC/WRAC)","introHtml":"Get assistance for WBIC / WRAC applications","icon":10580,"iconUrl":"https://helpdesk.camide.cam.ac.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","groups":[18],"key":""},{"id":"25","name":"General support (WP)","descriptionHtml":"","callToAction":"General support (WP)","introHtml":"Get assistance for our website & WordPress service","icon":10574,"iconUrl":"https://helpdesk.camide.cam.ac.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","groups":[11],"key":""},{"id":"34","name":"General support (XNAT)","descriptionHtml":"","callToAction":"General support (XNAT)","introHtml":"Get assistance for XNAT","icon":10583,"iconUrl":"https://helpdesk.camide.cam.ac.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10583","groups":[19],"key":""},{"id":"31","name":"Get help with a Visitor Agreement","descriptionHtml":"","callToAction":"Get help with a Visitor Agreement","introHtml":"Get assistance for any Visitor Agreement issues.","icon":10576,"iconUrl":"https://helpdesk.camide.cam.ac.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[15],"key":""},{"id":"23","name":"Help With Login & Access","descriptionHtml":"Please provide your CRSid if you have one, or let us know if you are an NHS worker.","callToAction":"Help With Login & Access","introHtml":"Get assistance for Redcap logins & access","icon":10573,"iconUrl":"https://helpdesk.camide.cam.ac.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[9],"key":""},{"id":"123","name":"New Assessment (OAT)","descriptionHtml":"Please fill in the form below to request for a new Online Assessment to be put in place.","callToAction":"New Assessment (OAT)","introHtml":"Requesting a new Online Assessment","icon":10580,"iconUrl":"https://helpdesk.camide.cam.ac.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","groups":[17],"key":""},{"id":"26","name":"New Project","descriptionHtml":"Please provide brief details about your project","callToAction":"New Project","introHtml":"Enquiry for new projects!","icon":10576,"iconUrl":"https://helpdesk.camide.cam.ac.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[16],"key":""},{"id":"30","name":"Submit Your Signed Visitor Agreement","descriptionHtml":"Please attach your SIGNED copy of the visitor agreement","callToAction":"Submit Your Signed Visitor Agreement","introHtml":"Submit your signed Visitor Agreement","icon":10473,"iconUrl":"https://helpdesk.camide.cam.ac.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[15],"key":""},{"id":"32","name":"Submit your WBIC / WRAC application","descriptionHtml":"","callToAction":"Submit your WBIC / WRAC application","introHtml":"Submit your WBIC / WRAC application here","icon":10580,"iconUrl":"https://helpdesk.camide.cam.ac.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","groups":[18],"key":""},{"id":"16","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://helpdesk.camide.cam.ac.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"19","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10516,"iconUrl":"https://helpdesk.camide.cam.ac.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"17","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Let us know if something isn't working properly and we'll aim to get it back up and running quickly.","icon":10521,"iconUrl":"https://helpdesk.camide.cam.ac.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"18","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.","icon":10512,"iconUrl":"https://helpdesk.camide.cam.ac.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"14","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10517,"iconUrl":"https://helpdesk.camide.cam.ac.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"13","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer Jira.","icon":10513,"iconUrl":"https://helpdesk.camide.cam.ac.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"20","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10550,"iconUrl":"https://helpdesk.camide.cam.ac.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"15","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"If you need a software license, raise a request here.","icon":10547,"iconUrl":"https://helpdesk.camide.cam.ac.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"21","name":"Request quote support","descriptionHtml":"","callToAction":"Request quote support","introHtml":"Need help with a proposal, quote, or order? Submit a request here.","icon":10536,"iconUrl":"https://helpdesk.camide.cam.ac.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""}],"reqGroups":[{"id":16,"name":"New Project Enquiries"},{"id":15,"name":"Visitor Agreement"},{"id":9,"name":"Redcap (Anonymised & SafeHaven)"},{"id":11,"name":"Websites & WordPress"},{"id":17,"name":"Online Assessment"},{"id":12,"name":"CenCom"},{"id":18,"name":"WBIC / WRAC Applications"},{"id":19,"name":"XNAT"},{"id":13,"name":"Data Access Portal"},{"id":10,"name":"Anything else"}],"orderMapping":{"10":[12],"12":[28],"13":[27],"17":[29,123],"11":[25],"19":[34],"9":[23,24],"16":[26],"15":[30,31],"18":[32,33],"4":[12,14,17,18],"5":[12,15,18,20],"6":[13,14,19],"7":[15,17],"8":[17,18]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELPDESK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjQ4NTE3Mi00ZWQ0LTRkMTEtOTcyMi1mNmI5ZDg2MjA2NjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2NjU5MTQsIm5iZiI6MTc0MzY2NDcxNH0.AC1mRAo_1G6252-v7gicNmaoz-Hn5l_udfbTUbtmdxo","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"0b485172-4ed4-4d11-9722-f6b9d8620666","tokenDurationInMins":20}},"reqCreate":{"id":28,"projectId":10003,"form":{"name":"General support (CenCom)","descriptionHtml":"","callToAction":"General support (CenCom)","intro":"Get assistance for our CenCom platform","instructions":"","icon":10578,"iconUrl":"https://helpdesk.camide.cam.ac.uk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Title","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/28","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/28","calendarParams":{"firstDay":0,"date":"2025-04-03T08:18:34+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjQ4NTE3Mi00ZWQ0LTRkMTEtOTcyMi1mNmI5ZDg2MjA2NjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2NjU5MTQsIm5iZiI6MTc0MzY2NDcxNH0.AC1mRAo_1G6252-v7gicNmaoz-Hn5l_udfbTUbtmdxo","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"0b485172-4ed4-4d11-9722-f6b9d8620666","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}